Frequently Asked Questions
Clear answers to common wallet, network, Web3 and staking questions.
Where are wallet assets actually stored?
Balances and transactions are recorded on the relevant blockchain. A wallet manages keys and addresses and presents that network state.
How are a seed phrase and private key different?
Both can grant control over wallet addresses. Treat them as highly sensitive secrets and keep them offline.
Why can the same address appear on several networks?
EVM networks can use the same address format, but balances and transactions remain separate on each network.
What should I check before sending assets?
Confirm the destination address, network, asset, amount and gas estimate. A small test can be useful for a first large transfer.
Who receives gas fees?
Gas pays for execution on the blockchain network. It is not a fixed return or guaranteed fee set by the wallet.
What is a transaction hash for?
It lets you inspect status, block inclusion, confirmations and execution results in a block explorer.
Does connecting to a DApp move assets automatically?
A basic connection is not the same as a transfer, but later signatures, transactions or approvals can have on-chain effects.
Are message signatures and transaction signatures the same?
No. A message signature may prove control of an address, while a transaction signature authorizes an on-chain action. Review both.
What is token approval?
It lets a specified contract spend up to an allowed amount of a token. Check the contract and allowance before approving.
Why revoke old approvals?
Persistent permissions can remain active after you stop using a DApp. Revoking unused approvals reduces that exposure.
Do assets sync automatically between EVM networks?
No. Moving assets across networks normally requires a dedicated bridge or another supported transfer path.
How does Layer 2 relate to mainnet?
Layer 2 systems use different mechanisms to settle or publish data to a base layer, and cross-layer transfers can have distinct confirmation rules.
How can I improve device security?
Use a device you control, keep software updated, limit browser extensions and avoid sensitive wallet operations on public computers.
What should I do with an unfamiliar airdrop?
Do not sign just because a claim page looks urgent. Verify the source, contract and exact request first.
Does Ethereum staking guarantee returns?
No. Rewards vary and there can be exit delays, validator penalties, smart-contract risk and asset-price volatility.
What does a PoS validator do?
A validator participates in consensus and must operate according to protocol rules; downtime or incorrect behavior can affect outcomes.
Can support recover my private key?
No. Seed phrases and private keys are user-controlled secrets. Support should never ask you to disclose them.
How do I troubleshoot an unusual transaction?
Start with the public address and transaction hash, confirm the network, then inspect the block explorer to identify pending, failed or misrouted activity.